Effective Date: 9/192025

At The Plonk Studio, we take pride in the quality of our work and the value we provide to our clients. Since our services are creative, time-based, and tailored to each project, refunds are generally limited. This policy explains how refunds are handled in different situations.

1. General Policy

• All payments are non-refundable unless otherwise stated in this policy.

• Refunds, if applicable, will be reviewed on a case-by-case basis and processed within 7–14 business days.

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2. Deposits & Advance Payments

• Deposits and advance payments are non-refundable, as they secure time, resources, and scheduling for your project.

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3. Service-Based Work

• Before Work Begins: If you cancel before any work has started, a partial refund (minus processing and administrative costs) may be considered.

• After Work Has Begun: Once work has started, refunds will not be issued. Instead, we will make every effort to complete the project to your satisfaction.

• Completed Projects: No refunds will be provided once final deliverables have been approved and delivered.

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4. Digital Products (if applicable)

• All digital product sales (such as templates, downloads, or design files) are final and non-refundable once delivered or accessed.

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5. Quality Concerns & Revisions

• If you are unhappy with the quality of the work, please notify us within 7 days of delivery.

• We will provide revisions in line with the agreed project scope to address your concerns.

• Refunds will only be considered if we cannot reasonably deliver the agreed scope of work.

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6. Cancellations by The Plonk Studio

• If we are unable to complete a project due to unforeseen circumstances, you will receive a prorated refund for the portion of work not completed.

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7. Contact Us

If you have questions about this Refund Policy, please contact us at:

The Plonk Studio
Email: hello@theplonkstudio.com
Website: theplonkstudio.com